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Terms & Conditions

These terms govern the supply of services by VANTIQGROUP PTY LTD and your use of this website.
Last updated: 9 July 2026

1. About these Terms

These Terms and Conditions (“Terms”) apply to (a) your use of the website at https://vantiqgroup.com.au (the “Site”) and (b) the supply of technology and advisory services (“Services”) by VANTIQGROUP PTY LTD (ABN 69 698 900 962) of 12 Sandstone Island Cir, Bittern VIC 3918, Australia (“VANTIQGROUP”, “we”, “us” or “our”) to any person or entity that engages us (“you”, “your” or the “Client”).

By using the Site or engaging us to provide Services, you agree to be bound by these Terms. Where a signed proposal, statement of work or services agreement (“Proposal”) exists between us, the Proposal applies together with these Terms; if there is any inconsistency, the Proposal prevails to the extent of the inconsistency.

2. Our Services

We provide business-to-business technology and advisory services, including custom CRM development, digital transformation, AI chatbot development, AI transformation, and technology consulting. The specific Services to be delivered for you, including scope, deliverables, timelines and fees, will be set out in a written Proposal issued before work commences.

Our Services are supplied to businesses and individuals acquiring them for business purposes. Nothing in these Terms excludes any rights you may have under the Australian Consumer Law that cannot lawfully be excluded (see clause 10).

3. Quotes, Proposals and acceptance

  • All quotes and Proposals are valid for 30 days from the date of issue unless otherwise stated.
  • An engagement is formed when you accept a Proposal in writing (including by email) or pay the deposit stated in the Proposal.
  • Any change to the agreed scope must be documented and agreed in writing, and may affect fees and timelines (“Variation”).

4. Fees, invoicing and payment

  • All fees are quoted and payable in Australian dollars (AUD).
  • Unless the Proposal states otherwise, project work is invoiced as a commencement deposit with the balance payable on delivery or at agreed milestones. Consulting is billed hourly or via retainer as agreed.
  • Invoices are payable within the period stated on the invoice (typically 7–14 days).
  • Accepted payment methods are stated on each invoice and may include bank transfer and card payment.
  • Any applicable taxes, duties or government charges will be identified on the relevant Proposal and invoice.
  • Third-party costs incurred on your behalf (for example software licences, hosting or domain fees) will be itemised and agreed with you in advance, and are payable in addition to our fees.
  • If an invoice remains unpaid after its due date, we may suspend work until payment is received. We will always notify you before suspending work.

5. Delivery of Services

  • Services and deliverables are provided electronically (for example, via email, shared repositories, hosted environments or video sessions) unless otherwise agreed.
  • Estimated timelines are set out in each Proposal. We will keep you informed of progress and notify you promptly of any expected delay.
  • Delivery timeframes depend on your timely provision of information, content, access and approvals. Delays caused by missing Client inputs may extend timelines accordingly.
  • A deliverable is taken to be accepted when you confirm acceptance in writing, or when you use it in your business, or 10 business days after delivery if no material defects have been notified whichever occurs first.

6. Client responsibilities

You agree to:

  • provide accurate and complete information, content and access reasonably required for us to deliver the Services;
  • ensure you have the rights to any materials, data or software you provide to us;
  • review deliverables and provide feedback or approvals within a reasonable time; and
  • use deliverables in accordance with applicable laws.

7. Cancellations and refunds

Our cancellation and refund arrangements are set out in our Refund & Cancellation Policy, which forms part of these Terms. In summary: you may cancel with written notice; you pay for work performed and committed third-party costs up to the effective cancellation date; and remaining prepaid amounts for work not yet performed are refunded. Nothing in that policy limits your rights under the Australian Consumer Law.

8. Intellectual property

  • Upon payment in full of all fees for an engagement, ownership of the bespoke deliverables created specifically for you under that engagement transfers to you, unless the Proposal states otherwise.
  • We retain ownership of our pre-existing materials, tools, templates, know-how and generic code libraries (“Background IP”). We grant you a perpetual, non-exclusive licence to use any Background IP incorporated in your deliverables, for the purpose of using those deliverables in your business.
  • Third-party software, platforms and services incorporated into a solution remain subject to their own licence terms, which we will identify to you.

9. Confidentiality and data

  • Each party must keep the other party’s confidential information confidential and use it only for the purposes of the engagement, except where disclosure is required by law.
  • We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
  • Where we access your business data to deliver the Services, we do so only as needed for the engagement and in accordance with your instructions.

10. Australian Consumer Law and warranties

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). Where the ACL applies to a supply, you are entitled to remedies as provided by the ACL, including, for major failures, the right to cancel the service contract and obtain a refund for the unused portion, or compensation for its reduced value.

We warrant that Services will be provided with due care and skill and will be reasonably fit for the purpose we have agreed in the Proposal. If a deliverable contains a material defect, notify us within 30 days of delivery and we will re-perform or repair the relevant work at no additional cost.

11. Limitation of liability

To the maximum extent permitted by law, and subject to clause 10:

  • our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you under that engagement in the 12 months preceding the event giving rise to the claim;
  • neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue or loss of data (except to the extent the loss of data is caused by that party’s breach of clause 9); and
  • where liability cannot be excluded but may be limited, our liability is limited to re-supplying the Services or paying the cost of having the Services re-supplied.

12. Termination

  • Either party may terminate an engagement by written notice if the other party commits a material breach and fails to remedy it within 14 days of written notice.
  • Either party may terminate for convenience in accordance with the Refund & Cancellation Policy.
  • On termination, you must pay for all work performed and committed third-party costs up to the effective date of termination, and we will deliver to you all completed and paid-for work product.

13. Website use

  • The content on this Site is provided for general information only and does not constitute professional advice for your specific circumstances.
  • You must not use the Site for any unlawful purpose, attempt to gain unauthorised access to it, or interfere with its operation.
  • All Site content, including text, graphics and branding, is owned by or licensed to VANTIQGROUP and may not be reproduced without our written permission, except as permitted by law.
  • The Site may contain links to third-party websites. We are not responsible for the content or practices of those websites.

14. General

  • Governing law: These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.
  • Entire agreement: These Terms, together with any applicable Proposal, our Privacy Policy and our Refund & Cancellation Policy, constitute the entire agreement between the parties in relation to their subject matter.
  • Severability: If any provision of these Terms is invalid or unenforceable, it is severed and the remaining provisions continue in effect.
  • Assignment: Neither party may assign its rights or obligations without the other party’s written consent, not to be unreasonably withheld.
  • Force majeure: Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, provided it notifies the other party and uses reasonable efforts to mitigate.
  • Updates: We may update these Terms from time to time by publishing the updated version on this page. Updates do not apply retrospectively to engagements already in progress.

15. Contact us

Questions about these Terms can be directed to:

VANTIQGROUP PTY LTD (ABN 69 698 900 962)
Sandstone Island Cir, Bittern VIC 3918, Australia
Email: info@vantiqgroup.com.au
Phone: +61 468 068 509